Refund policy

We will accept for Exchange or Refund to Original Payment Method, any New and Unused product you order from Hyper Hobbies that does not meet your complete satisfaction within 15 days of purchase. In the case where you are not within the time frame with your return, please give us the opportunity to provide a solution. The process will be fast and simple. Please call or email us and we will attempt to address your needs. Hyper Hobbies reserves the right to charge a restocking fee of 15% on returned merchandise that is not returned in its original packaging free of labels, tags, etc.

 

 

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@hyperhobbies.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@hyperhobbies.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.